At TangzhengFlavors, our goal is to ensure that every batch of flavor meets the exact specifications required for your production. Given the industrial and customized nature of our products, our refund policy is designed to be professional, fair, and transparent.
Non-Refundable Nature
Due to food safety regulations and the highly customized nature of our products, we do not offer refunds once an order has been dispatched. We encourage clients to evaluate samples thoroughly before finalizing bulk orders.
Our Commitment to Satisfaction
We stand behind the quality of our work. If a product does not meet your specific sensory requirements or application standards, we offer a dedicated adjustment service:
- Adjustment to Satisfaction: Our R&D team is committed to refining and adjusting the formulation until it meets your full satisfaction. We will provide updated samples for your evaluation to ensure the perfect match for your application.
The Process
- Feedback: Please provide a detailed sensory feedback report within 7 business days of receiving the batch.
- Technical Consultation: Our flavorists will consult with your team to identify necessary adjustments (e.g., strength, top notes, or base profile).
- Re-sampling: Adjusted samples will be dispatched for your final approval.
Quality Defects & Shipping
In the rare event of a confirmed quality defect (e.g., contamination or non-compliance with agreed safety specifications), the Company will authorize a replacement. In such cases, we will cover all associated shipping costs or provide disposal instructions according to local regulations.